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About one year ago I realized that UX is "the new black". I have been a vivid user of Effect Maps for many years and a strong believer in the importance of usability. Working in yet another project that completely ignoredall usability issues I made a vowe to get better ammunition for future endeavors.

The Plan

I decided to do my best to learn as much as possible about the fantastic new subject known as User Experience. To be honest I consider it more of an approach than a collection of techniques. I bough a load of books, registered for conferences and classes and started to work hard on applying my newfound knowledge in whatever I did.

Let's Start with the Conferences

I think is fun to meet other people in the community, make contact and chat. Some talks have been very inspiring but far too many too shallow to make any lasting impression. If I look back at the learning part from conference talks it is pretty meager to be honest. It is fun to see famous people live, at least some of them, but it is really hard to deliver a lasting message in 30 minutes.


Now we're talking. I spent a full day working with touchpoints guided by Chris Risdon and we did a lot of hands-on exercising. I have been able to practice what I learned already. I also spent half a day on Lean UX which was really cool. Also with a lot of hands on stuff. So tutorials are a great way of learning.

chris risdon


I also manged to take a two day class called usability in practice - covering interviews, flows, effect maps and some interaction design. Great class but it was so crammed with interesting stuff that would gladly have spent a full week diving deeper into each part. The class is in Swedish so if your are an eager UX-learner fluent in Swedish - register now!

The teachers


I have read a lot of blog posts by well known people in the UX community, none mentioned and none forgotten. I find this a good way of getting a grip on current trends and finding the buzz. Sometimes the discussion dives down in detail on details which bores me quickly. What's the obsession with the hamburger menu anyhow, is this really the most important subject to discuss?

I have read quite a lot of books, some great and some reeeeally boring stuff. Now I am a practitioner so I want to see lots of examples and feel a connection to real work.

Don't make me think by Steve Krug is a wonderful first book on usability that I want to order dozens of and give to my colleagues. That together with The Swedish book Jävla skitsystem by Jonas Södertsröm should shake people up a bit - enough to understand that we do need to think about UX - NOW!

Smashing UX Design by Allen and Chudley is really good -  I especially like the second half on tools, techniques and UX deconstructed.

Communicating the User Experience by Caddick and Cable is a good overview of techniques and models and it would have been even better if the parts about creating stuff in powerpoint was a separate downloadable pdf.

Sketching User Experiences by Bll Buxton looks promising. It is my plan for the next year to read together with the worbook

Rocket Surgery Made Easy by Steve Krug is another one of this books I want to hand out to all my fellow testers. Just start doing it because it matter and YOU can make difference. Great intro to usability testing.

Understanding Comics by Scott McCloud was a fun read and describes a lot of interesting stuff on how to visualize things and how people fill in the blanks. Hey, read it and just enjoy the ride!

And then I started on some really heavy material - Interaction design beyond human computer interaction - highly academic and very heavy. About Face 2.0 - thousand of tips listed and too many words. Since I really like the Inmates are running the asylum this was quite a dissapointment. Handbook of usability testing - hm, after having read Krug's book on agile usability testing this feels a wee bit heavy. The UX book - so heavy that it is hard to carry around and so dense I can´t manage to get into it. Now if I had a year to spend on reading.... nah, forget about it. I guess the problem these books have is that they try to be comprehensive and tell it all - it just does not work for me! Tell me the essentials and then let me practice!


In order to get really great I believe in learning from the best. So I have managed to get a mentor to discuss my current work. This I believe will take it from good to great! I wish I could always work with people that were better than me so I could learn more and faster. You make a difference Micke!

I make sure I get to do more UX at work and always spend a few extra hours reworking my material until it becomes better and better. After all - Practice is the best teacher.


And to really get me out of my comfort zone I push the limits of what I am teaching to contain more and more UX material. This forces me to rethink and restructure and redo and is how I become really good at test design.

Final Words

  • Knowing is step one
  • Doing is step two
  • Teaching is step three
  • Step four may be a book in Swedish on UX?

So is my plan working you wonder...

...you bet!








Visual problem solving is a powerful method for problem solving. Have a go at the paper Using your visual super powers.

I recently gave a tutorial on test design with a strong focus on visual problem solving. Part of the class material is an essay on how visual problem solving can help us understand and solve probems in a collaborative manner. The method literally puts us all on the same page.

Visual Problem Solving
Visual Problem Solving

I am not saying that this is the whole truth but a very powerful tool in order to focus on three of our main challenges namely:

  • UX - user always in focus
  • Collaboration - aiding us working together
  • Consensus - helping us agree on what we model together

Using Your Visual Super Powers Ryber

This is the first official version but I aim to further develop the material so I am happy to get comments from my readers.



I finished Reading Lean Leadership by Liker and Convis. It is a really good book that fcus on the philosophy and ideas behind true leadership and I recommend it warmly. This is the summary I made:




I finished the book and created the summary as a preparation for the Tuesday evening three hour presentation and workshop on Lean given ny my colleague and mentor Anders Häggkvist. Twenty people were gathered at the Kvadrat office to learn and discuss about what Lean is and how we can help clients implementing it. Some facts were already known to me ut the repetition of them and the additional facts and discussions helped me to sort things out.

This is the sketch-note I created at the workshop. Sorry my English speaking readers this one is in Swedish...


Have you taken the RST class previously and feel that it is time for the next step? Rapid Test Management
is the class you are looking for. James Bach is back in Sweden again!

There will be two chances for you to participate:

7-8 Nov: in Stockholm, arranged by Fearless Consulting and Claremont in cooperation. The fee is 11 900 SEK + VAT. Apply to Hanna Källgren hanna.kallgren@claremont.se before October 28, 2011

10-11 Nov: in Gothenburg, arranged by Qamcom. Please contact magnus.kilian at qamcom.se for additional information.

The following is James Bach´s own description:

Rapid Test Management is about how to effectively manage a test project under time pressure and conditions of uncertainty. Based on the rapid software testing methodology developed by James Bach, and building on the Rapid Testing class, this class answers the questions managers frequently ask about how to run a rapid testing effort.

A prerequisite for this class is Rapid Software Testing. Those who've taken that class know what to expect from this: a socratic,
free-wheeling exploration of the material that will challenge your thinking.

In this seminar, we will examine:

- Activity-Based Test Management: Session-Based and Thread-Based
(instead of obsessing over test cases)
- Test Estimation: Factors and Heuristics
- Testing Metrics: The Bad, The Ugly, and the Fairly Presentable
- Testing Dashboard: Status Reporting without Pseudo-Science
- Risk-Based Test Strategy: The Heuristic Approach
- Developer Relations: Playing a Supporting Role, Advocating for Testability
- Bug Triage: Making the Case for a Fix
- Developing Your Test Team: Hiring, Coaching, Troubleshooting


This is the future of testing if you ask me. I am very happy to see the number of testers in Sweden standing up saying that Exploratory testing was the solution to their testing problems. For the first time we have a true exploratory peer conference called SWET - Swedish Exploratory Testers in October 2010. The attending people have all tried Rapid Testing according to the context-driven school and gotten hooked. Now you have the chance to listen to what James has to say. It may confuse you, bother you, amuse you. I am pretty sure it will make you think about what you are doing. To me it is much more than just testing - it is about thinking, problem solving, questioning and philosophy.

After a long and cold winter this is the chance for you to collect energy and get a boost before summer. Join the context-driven community!

Now open for registration.